New Rules to Protect You From Damp, Mould & Other Hazards
The Welsh Government has introduced new rules to make sure social landlords respond quickly to anything in your home that could affect your health or safety. These rules start 1 April 2026.
What Counts as a Hazard?
A hazard is anything in your home that could harm your health or safety.
This includes things like:
- Damp and mould
- Very cold or very hot homes
- Electrical problems
- Leaks or drainage issues
- Pests
- Fire risks
- Carbon monoxide
- Structural issues (loose bricks, unsafe stairs)
If you think something might be a hazard, report it straight away.
How Quickly Will Cadwyn Act?
If the issue could cause immediate harm
- Someone will investigate within 24 hours
- Repairs or actions to fix the issue will happen within another 24 hours
If it’s serious but not an emergency
- Investigation within 10 working days
- Fix completed within 5 more working days
If repairs take longer than expected
You will receive a simple written plan within 5 days explaining:
- What needs to be done
- When it will be completed
Damp & Mould: A Top Priority
Damp and mould can seriously affect your health. Because of this, it must be treated urgently and thoroughly.
We must:
- Investigate quickly
- Offer temporary solutions (e.g. dehumidifiers)
- Complete permanent repairs
You Will Be Kept Informed
We must now:
- Listen to your concerns
- Treat you with empathy and respect
- Consider your individual needs, circumstances, or vulnerabilities
This person‑centred approach is a key part of the new rule.
We Must Publish Our Performance
Every year, your we must publicly share:
- How quickly we respond to hazards
- How well we are meeting the new rules
This helps make the system more transparent and accountable.
What You Should Do
- Report issues as soon as you notice them
- Give as much detail as you can
- Ask for updates if you haven’t heard back
- Let us know if you feel unsafe or vulnerable
Free Tenant Event: Learn About the New Rules with TPAS Cymru
Come along to this essential online session to hear directly from Welsh Government officials about what this new rule is and what it means for Tenants.
Date: Thursday 16th April
Time: 12:00pm – 1:30pm
This is an online session via Zoom.
