You must pay your rent and any service charges in advance, either weekly or monthly. You can pay in a number of ways:
You can log in to Cadwyn’s Tenant Portal here and make payments via Allpay.You can view a mini statement of your account. Plus report repairs on your property, anti social behaviour and give feedback to us.
You can set up and make payments through Allpay’s new Textpay service. Find more information and set up guides here.
You can set up a Direct Debit by downloading the Direct Debit Mandate and send it back to us (197 Newport Road, Cardiff, CF24 1AJ) so we can arrange all the details with your bank or building society.
You can choose to make payments on any date that suits you.
If you want to pay your rent by telephone anytime then you can do this by calling 0330 0416497 (local rates apply). Your call will be directed to the Allpay payment line. Please note that you will need your 19 digit Allpay reference number to make an automated rent payment. You can find this on your Allpay payment card. If you are unsure what this is or need to order a card then please contact us.
You can contact us to speak to a rent officer if required on 029 2049 8898 (follow the instructions) between 9am-5pm, Monday-Friday.
Cash using your Allpay Swipe Card
You can visit any Post Office or any shop displaying the Paypoint sign to make a cash payment using your Allpay Swipe Card.
Cheque or cash
You can visit our office in person to pay by cheque, cash or direct debit or you can send cheque or cash by post to 197 Newport Road, Cardiff, CF24 1AJ.
You can set up a Standing Order from your Bank Account (only if none of the Direct Debit Dates are suitable).
If you are receiving UC then your housing costs will be paid directly to you, every 4 weeks as part of your UC entitlement. You will then need to pay using one of the methods above.
What if i’m having difficulty and cant pay my rent?
Please talk to us! We are here to help.
We would much rather that you speak to us than suffer in silence. We can help you check if you are receiving all the benefits that you are entitled to, whether you qualify for any discounts on bills, refer you for specialist money advice and much more. But we can’t help if you don’t talk to us. We will only take possession action as a last resort because we want our tenants to stay in their homes.
If you are receiving Housing Benefit, you will get a payment every 4 weeks from the Council. You can tell the Council to pay your Housing Benefit directly to us. This is a service that many tenants find convenient and most of our tenants pay their rent this way.
For more information on Housing Benefit visit www.gov.uk/housing-benefit