How to pay

You must pay your rent and any service charges every Monday, weekly in advance. You can pay in a number of ways:

  • Tenant Portal

    You can call log in to Cadwyn’s Tenant Portal here and make payments via allpay, view a mini statement of your account. Plus report repairs on your property, anti social behaviour and give feedback to us.

  • Tenant App

    You can download Cadwyn’s Tenant App here for Apple or Android and make payments via allpay, view a mini statement of your account. Plus report repairs on your property and give feedback to us.

  • Text

    You can set up and make payments through Allpay’s new Textpay service. Find more information and set up guides here.

  • Direct Debit

    You can set up a Direct Debit by downloading the Direct Debit Mandate and send it back to us (197 Newport Road, Cardiff, CF24 1AJ) so we can arrange all the details with your bank or building society.
    You can choose to make payments weekly every Friday or Monthly on the 1st, 15th or 28th of the month.

  • Telephone

    You can call Cadwyn to make a payment using your debit or credit card. You will also need an allpay swipe card which we can order for you if you don’t already have one. You can contact us on 029 2049 8898 (follow the instructions) between 9am-5pm, Monday-Friday.

  • Cash using your allpay Swipe Card

    You can visit any Post Office or any shop displaying the Paypoint sign to make a cash payment using your allpay Swipe Card.

  • Cheque or cash

    You can visit our office in person to pay by cheque, cash or direct debit or you can send cheque or cash by post to 197 Newport Road, Cardiff, CF24 1AJ.

  • Standing Order

    You can set up a Standing Order from your Bank Account (only if none of the Direct Debit Dates are suitable).

What if i’m having difficulty and cant pay my rent?

Housing Benefit

If you are receiving Housing Benefit, you will get a payment every 4 weeks from the Council. You can tell the Council to pay your Housing Benefit directly to us. This is a service that many tenants find convenient and most of our tenants pay their rent this way.

For more information on Housing Benefit visit www.gov.uk/housing-benefit