We aim to deliver a restorative, customer-focused service that meets our tenants’ needs. This means that we will work ‘with’ you to resolve any queries or issues you have rather than doing things ‘for’ you. We will try to understand your perspective and to be fair in how we deal with you. If you need some help initially we will work with you until you feel more confident to do things for yourself. If there is anything you think we can do better please let us know! We welcome all comments so that we can keep improving.

Neighbourhood Housing Manager

Stacey Anastasi
Neighbourhood Housing Manager

Stacey is responsible for overseeing the provision of the neighbourhood service including the Lettings & Allocations Team, Progress Coach Team, Neighbourhoods Team and our new homes Housing Development Co-ordinator service, including all tenancy management, anti-social behaviour and new homes across our communities.

Neighbourhood Officers

Neighbourhood Officers are responsible for all aspects of tenancy management including changes to tenancies and anti-social behaviour.

Megan Cooper
Neighbourhood Officer

Meg covers the following areas: Caerphilly, Ely, Caerau, Splott, Cathays, Fairwater, Pentrebane.

megan.cooper@cadwyn.co.uk     0797 021 6565

Tenants are welcome to text and/ or WhatsApp Meg if they are unable to call.

Emma Lovering
Neighbourhood Officer

Emma covers the following areas: Grangetown, Heath, Whitchurch, Llanishen, Llanderyn & Rumney. To contact Emma please email emma.lovering@cadwyn.co.uk or call 07730417796 / 02920 434 463


Helena Preece
Neighbourhood Officer

Helena covers Roath area. To contact Helena please email neighbourhoodteam@cadwyn.co.uk

Or you can contact Helena through Cadwyn's main phone number 029 2049 8898 (option 5)

Aled Hughes

Aled covers Cyncoed, Penylan, Adamsdown, Canton, Plasnewydd, Gabalfa & Llandaff/ Llandaff North. To contact Aled, please email neighbourhoodteam@cadwyn.co.uk

Or you can call Aled through Cadwyn's main phone number 029 2049 8898 (option 5)

Lettings Officer
Rowjee Kaur
Lettings Officer
Rowjee is responsible for managing our empty properties. She works closely with our property and maintenance services team to make sure our homes meet the Cadwyn standard before they are handed over to new tenants from the Cardiff Council and Caerphilly Borough Council General Housing, Immediate, and Homeless waiting lists.
Rowjee also offers assistance to new tenants who are moving into our homes and vacating them.

Rowjee.kaur@cadwyn.co.uk     0292 043 4477/ 07874890493

Neighbourhood Administrative Assistant
Leanne Davies
Neighbourhood Administrative Assistant

Leanne acts as the first point of contact for the Neighbourhood Team. She can be contacted to discuss any issues you have including, anti-social behaviour, requests for information regarding your tenancy, any support you might need and any other general enquiries.


Contact Leanne by emailing Leanne.Davies@Cadwyn.co.uk.

Communities Resilience Manager

AJ Rutkowska

AJ is responsible for overseeing the customer services team and the Income Team. She line-manages the Rents officers and the Rents’ admin assistant, customer service team and the Financial Inclusion Coach.


Rent Management Officers & Assistants

If you find yourself in Rent arrears

If you’re behind with your rent payments then we understand that this will be a worrying and stressful time.

Our Rent Officers are always available to help! It’s much better to talk to us straight away and explain why you’re finding it hard to pay your rent.

We will assist you to find a way of paying back what you owe, so ask if you can pay off your arrears in smaller amounts. We can also help you with a wide range of benefit claims including Housing Benefit and Universal Credit.


Help with the cost of living

We understand that the months ahead may feel overwhelming as we see rising costs in energy, food and other essentials. If you are struggling, please know you are not alone.


Help with money

Our Financial Inclusion Team can help you to deal with any money problems that you may be having, offering information and advice to help you make the most of your money – as well as support with paying your rent.

This includes budgeting advice for paying your rent and prioritising debt; support to understand your benefits situation and what you may be entitled to, and lots more!


Help with jobs & training

Our dedicated ‘Realise your Potential’ team are on hand to support you. Our dedicated staff will work with you one-to-one, helping you to identify the training you need to achieve your short and long-term goals.

They can assist Cadwyn tenants (or their immediate family members) that have lost their job or may be facing redundancy, and people who are employed but need to find work that is more financially secure or better suited to them. They will help with identifying skills, finding opportunities, preparing your CV, practising interviews to boost your confidence, plus much more.

Rebecca Ryall
Income Recovery Officer

Rebecca is responsible for Caerau & Riverside.

Victoria Ashford
Income Recovery Officer

Victoria is responsible for Butetown, Canton, Fairwater, Gabalfa, Grangetown, Llanederyn, Llanishen, Rumney Riverside.

Phil Wallace
Income Recovery Officer

Phil is responsible for Cathays, Ely, Heath, Roath, Splott.

Kat Guignard
Income Recovery Officer

Kat covers Gabalfa, Mynachdy, Morris Finer, and some areas of Newport Road, Cwrt Alba, & Caerphilly,

Paul Fiteni
Rents Assistant

Paul provides administrative support to the team and deals with low level arrears.

The Communities Resilience Team works with residents to help maximise their income and  build their financial sustainability with free advice and support, in addition to helping them access essential services.

Realise Your Potential
Delyth Teifi
Community Employment & Training Coordinator

Email: Delyth.Teifi@Cadwyn.co.uk

Lee Dunn
Employment & Training Coach

Email: Lee.Dunn@Cadwyn.co.uk

Financial & Digital Inclusion Coaches

Rhydian O'Donnell
Financial and Digital Inclusion Coach

Email: Rhydian.Bowen@Cadwyn.co.uk

Mel Morgan
Financial & Digital Inclusion Coach

Email: Melanie.Morgan@Cadwyn.co.uk

CRT Assistants
Paul Fiteni
Rents Assistant

Paul supports tenants with general financial and energy advice. 

Jacqueline Davies, Jayne Davies & Paula McCarthy

The Customer Advisors are responsible for dealing with covering the general queries that Cadwyn receive including taking rent payments.

Tenants are at the heart of everything we do at Cadwyn and Nazia’s role is about proactively involving tenants in the planning, delivery, and improvement of services within the organisation.

Tenant Engagement Lead
Nazia Azad-Warren
Tenant Engagement Lead

Nazia is our Tenant Engagement Lead.

There are a number of opportunities for tenants to shape the way Cadwyn delivers its services and it’s Nazia’s job to ensure that these opportunities are relevant, easy to access and that they make a positive difference for our tenants.  

For more information on tenant engagement at Cadwyn please contact Nazia on


0785 7600 039

07857 6000 39nazia.azad-warren@cadwyn.co.uk