We aim to deliver a restorative, customer-focused service that meets our tenants’ needs. This means that we will work ‘with’ you to resolve any queries or issues you have rather than doing things ‘for’ you. We will try to understand your perspective and to be fair in how we deal with you. If you need some help initially we will work with you until you feel more confident to do things for yourself. If there is anything you think we can do better please let us know! We welcome all comments so that we can keep improving.
- The Neighbourhood Team
- The Rents Team
- Communities Resilience Team
- The Customer Advisor Team
- Tenant Engagement Team
Neighbourhood Officers are responsible for all aspects of tenancy management including changes to tenancies and anti-social behaviour.
AJ is responsible for overseeing the customer services team and the Income Team. She line-manages the Rents officers and the Rents’ admin assistant, customer service team and the Financial Inclusion Coach.
The Rents team are responsible for minimising rent arrears, guiding tenants through the changes to their benefits with the aim of reducing the impact the reforms will have on their income. This includes the bedroom tax and Universal Credit and helping tenants deal with any money difficulties that tenants face.
The Communities Resilience Team works with residents to help maximise their income and build their financial sustainability with free advice and support, in addition to helping them access essential services.
Jacqueline Davies, Jayne Davies & Paula McCarthy
The Customer Advisors are responsible for dealing with covering the general queries that Cadwyn receive including taking rent payments.
Tenants are at the heart of everything we do at Cadwyn and Nazia’s role is about proactively involving tenants in the planning, delivery, and improvement of services within the organisation.