We aim to deliver a restorative, customer-focused service that meets our tenants’ needs. This means that we will work ‘with’ you to resolve any queries or issues you have rather than doing things ‘for’ you. We will try to understand your perspective and to be fair in how we deal with you. If you need some help initially we will work with you until you feel more confident to do things for yourself. If there is anything you think we can do better please let us know! We welcome all comments so that we can keep improving.
Stacey is responsible for overseeing the provision of the neighbourhood service including communal cleaning, ground maintenance and the anti-social behaviour service. She line-manages the Neighbourhood Officers, the Lettings Assistant, Progress Coach and the Handy Person team.
Neighbourhood Officers are responsible for all aspects of tenancy management including changes to tenancies and anti-social behaviour.
Kath covers the following areas: Adamsdown, Cyncoed, Penylan or Roath
firstname.lastname@example.org 07584 493 524
Meg covers the following areas: Caerau, Caerphilly, Ely, Fairwater, Gabalfa, Llandaff, Llandaff North, Mynachdy, Splott or St Fagans
email@example.com 07891 149 573
Canton, Grangetown, Heath, Llanishen, Riverside, Rumney or Whitchurch
Penny is responsible for the letting of all empty Cadwyn properties. Penny works closely with tenants as they both move out and move in of Cadwyn homes.
Penny.firstname.lastname@example.org 07378 894 812
AJ is responsible for overseeing the customer services team and the Income Team. She line-manages the Rents officers and the Rents’ admin assistant, customer service team and the Financial Inclusion Coach.
The Rents team are responsible for minimising rent arrears, guiding tenants through the changes to their benefits with the aim of reducing the impact the reforms will have on their income. This includes the bedroom tax and Universal Credit and helping tenants deal with any money difficulties that tenants face.
Sandra is responsible for Caerau, Riverside.
email@example.com 029 2043 4427
Victoria is responsible for Butetown, Canton, Fairwater, Gabalfa, Grangetown, Llanederyn, Llanishen, Rumney Riverside.
firstname.lastname@example.org 029 2043 4438
Phil is responsible for Cathays, Ely, Heath, Roath, Splott.
Paul provides administrative support to the team and deals with low level arrears.
email@example.com 029 2043 4465
Janice Thomas, Paula McCarthy, Jackie James and Jayne Davies
The Customer Advisors are responsible for dealing with covering our reception and all queries that Cadwyn receive as well as carrying out other administrative tasks such as taking rent payments.
We support our members to undertake work placements and training opportunities as well as providing one to one coaching and advice to give you the skills, experience and confidence needed to achieve your goals.
firstname.lastname@example.org 02920 434495
email@example.com 02920 434470