We aim to deliver an holistic housing service that is responsive to our tenants’ needs. One of our key strategic results is that our tenants should live in well managed and maintained homes. This means our properties are of a good standard and well looked after, people are safe, tenants stay with us, we deal with anti-social behaviour well where it happens and we have a low number of complaints. We use Results Based Accountability to monitor our progress in these areas.
Mark is responsible for overseeing the provision of the neighbourhood service including the anti-social behaviour service. He line-manages the Neighbourhood Officers and the Neighbourhood Assistants.
Neighbourhood Officers are responsible for all aspects of tenancy management including changes to tenancies and anti-social behaviour.
Victoria covers the following areas: Butetown, Canton, Heath, Grangetown, Llanederyn, Llanishen, Riverside, Rumney, Whitchurch
firstname.lastname@example.org 029 2043 4446
Kath covers the following areas: Adamsdown, Cathays, Cyncoed, Penylan, Roath
email@example.com 029 2043 4466
Meg covers the following areas: Caerau, Caerphilly, Elu, Fairwater, Gabalfa, Llandaff, Llandaff North, Mynachdy, Splott, St Fagans
firstname.lastname@example.org 029 2043 4424
Neighbourhood Assistants are office-based and help the Neighbourhood Teams.
Vicky.email@example.com 02920 434422
Emma is responsible for the letting of all empty Cadwyn properties. Emma works closely with tenants as they both move out and move in of Cadwyn homes.
firstname.lastname@example.org 02920 434463
The Rents team are responsible for minimising rent arrears, guiding tenants through the changes to their benefits with the aim of reducing the impact the reforms will have on their income. This includes the bedroom tax and Universal Credit and helping tenants deal with any money difficulties that tenants face.
June is responsible for Cathays, Ely, Heath, Roath, Splott.
June.email@example.com 029 2043 4475
Sandra is responsible for Caerau, Riverside.
firstname.lastname@example.org 029 2043 4427
Victoria is responsible for Butetown, Canton, Fairwater, Gabalfa, Grangetown, Llanederyn, Llanishen, Rumney Riverside.
email@example.com 029 2043 4438
Paul provides administrative support to the team and deals with low level arrears.
firstname.lastname@example.org 029 2043 4465
Sarah will be guiding tenants through the changes to their Benefits with an aim of reducing the impact the reforms will have on their income, including the bedroom tax and Universal Credit
email@example.com 029 2043 4449
Janice Thomas, Paula McCarthy, Rhiannon Jones and Jayne Davies
The Customer Advisors are responsible for dealing with covering our reception and all queries that Cadwyn receive as well as carrying out other administrative tasks such as taking rent payments.
We support our members to undertake work placements and training opportunities as well as providing one to one coaching and advice to give you the skills, experience and confidence needed to achieve your goals.
firstname.lastname@example.org 02920 434495
email@example.com 02920 434470