We aim to deliver an holistic housing service that is responsive to our tenants’ needs. One of our key strategic results is that our tenants should live in well managed and maintained homes. This means our properties are of a good standard and well looked after, people are safe, tenants stay with us, we deal with anti-social behaviour well where it happens and we have a low number of complaints. We use Results Based Accountability to monitor our progress in these areas.
Assistant Head of Housing Services
Mark Howells
Mark is responsible for overseeing the provision of the neighbourhood service including the anti-social behaviour service. He line-manages the Neighbourhood Officers and the Neighbourhood Assistants.
Neighbourhood Officers
Neighbourhood Officers are responsible for all aspects of tenancy management including changes to tenancies and anti-social behaviour.
Victoria Church
Victoria covers the following areas: Butetown, Canton, Heath, Grangetown, Llanederyn, Llanishen, Riverside, Rumney, Whitchurch
victoria.church@cadwyn.co.uk 029 2043 4446
Kathryn Stamp
Kath covers the following areas: Adamsdown, Cathays, Cyncoed, Penylan, Roath
kathryn.stamp@cadwyn.co.uk 029 2043 4466
Megan Cooper
Meg covers the following areas: Caerau, Caerphilly, Elu, Fairwater, Gabalfa, Llandaff, Llandaff North, Mynachdy, Splott, St Fagans
megan.cooper@cadwyn.co.uk 029 2043 4424
Neighbourhood Assistant
Neighbourhood Assistants are office-based and help the Neighbourhood Teams.
Vicky Griffiths
Vicky.griffiths@cadwyn.co.uk 02920 434422
Lettings Administrator
Emma Lovering
Emma is responsible for the letting of all empty Cadwyn properties. Emma works closely with tenants as they both move out and move in of Cadwyn homes.
emma.lovering@cadwyn.co.uk 02920 434463
Rent Management Officers
The Rents team are responsible for minimising rent arrears, guiding tenants through the changes to their benefits with the aim of reducing the impact the reforms will have on their income. This includes the bedroom tax and Universal Credit and helping tenants deal with any money difficulties that tenants face.
June Hare
June is responsible for Cathays, Ely, Heath, Roath, Splott.
June.hare@cadwyn.co.uk 029 2043 4475
Victoria Ashford
Victoria is responsible for Butetown, Canton, Fairwater, Gabalfa, Grangetown, Llanederyn, Llanishen, Rumney Riverside.
victoria.ashford@cadwyn.co.uk 029 2043 4438
Paul Fiteni
Paul provides administrative support to the team and deals with low level arrears.
paul.fiteni@cadwyn.co.uk 029 2043 4465
Assistant Head of Housing Services
Sarah Evans
Sarah will be guiding tenants through the changes to their Benefits with an aim of reducing the impact the reforms will have on their income, including the bedroom tax and Universal Credit
sarah.evans@cadwyn.co.uk 029 2043 4449
Janice Thomas, Paula McCarthy, Rhiannon Jones and Jayne Davies
The Customer Advisors are responsible for dealing with covering our reception and all queries that Cadwyn receive as well as carrying out other administrative tasks such as taking rent payments.
We support our members to undertake work placements and training opportunities as well as providing one to one coaching and advice to give you the skills, experience and confidence needed to achieve your goals.
Employment and Training Advisor
Alessa Hill
alessa.hill@cadwyn.co.uk 02920 434495
Employment and Training Assistant
Delyth Teifi
delyth.teifi@cadwyn.co.uk 02920 434470
Community Engagement Officer
Kathryn Williams
Kath is responsible for involving tenants in Cadwyn’s activities and engaging with the local community. For more information on how you can get involved with Cadwyn please visit us our Get Involved pages
kathryn.williams@cadwyn.co.uk 029 2043 4416