We work very hard to try and provide the best service.

Occasionally we get things wrong and a service may be provided below the high standards we expect. If you have received poor service or you are not happy with the way we have dealt with you, please tell us so that we can resolve the issue and improve our service to you.

For more information about how to complain and what to expect, please see our Concerns  & Complaints Policy below.

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Concerns & Complaints Form

If you’re not happy with a service you get from Cadwyn it is important to let us know. Please contact any staff member from Cadwyn and they will try and solve the problem you are experiencing.

If you remain unhappy you can ask for your complaint to be dealt with formally. You can do this in a number of ways:

  • Complete the complaints form by clicking here
  • Verbally by telling any member of staff
  • Call us on 029 2049 8898
  • E-mail us at enquiries@cadarn.co.uk.
  • Write a letter to us at the following address:

Cadarn Housing Group
5 Village Way
Tongwynlais
CF15 7NE

 

Complaints can also be submitted to the Public Services Ombudsman for Wales. However the opportunity to put right a matter before involving the Ombudsman would be welcome.