repairs
smartphone

You can log into My Cadwyn 24/7 online to book a repair or between 8am-5pm Monday-Friday you can call 029 2043 4445

Cadwyn’s repairs are managed by

 cando-contractors-logo

When you report a repair to us we will:
  • Make an appointment with you for all repairs to be undertaken by CanDo Contractors
  • Send you text confirmation of the time- scales for repairs if they are going to be carried out by a different contractor, who will then contact you before they call out – Confirm the appointment time at the point of contact. Followed by a confirmation text.
  • Make safe all emergency repairs within 2 hours and complete them within 72 hours
  • Complete the repair within one visit where possible
  • Where we need to do repairs to common parts of flats or the external parts of your home we will not expect you to wait in for us to do the repair.
  • Everyone who carries out work to your home will have an identification badge
  • All of the people working in your home will be courteous, respectful and comply with our code of conduct.
Code of Conduct:

Anyone that visits your property will adhere to our code of conduct:

Emergency Repairs

If there is a threat to your health and safety that cannot wait until the next working day please call our out of office number on 029 2045 4010

For out of hours fire alarm problems please call Ambassador on 01443 841784

For heating repairs during office hours (8am – 5pm) please ring Ivor Cook on 01633 255900, and outside office hours (5pm – 8am) please call 07730 526 371

If you smell gas please call Transco on 0800 111 999

Repair Responsibilities

Sometimes repairs are the tenant’s responsibility to fix, especially when things have been damaged or worn out due to misuse. This table sets out what is our responsibility to repair and what is yours. If you’re not sure please report it and we will let you know.