Welcome to your November newsletter. Here’s what you can expect to read in this month’s edition:

Cadarn Housing Appoint New Board Members
Question Of The Month: Answer For Your Chance To Win £25 Voucher
October’s QOTM Results
Who To Contact In The Event Of An Emergency
How To Report Damp And Condensation
We’re Recruiting
Action On Anti-Social Behaviour

Cadarn Housing Appoint New Board Members

Cadarn Housing Group (the parent organisation of both Cadwyn and Newydd Housing Associations) has warmly welcomed Mandy Garrett, Steve Porter, Craig O’Donnell, and John Rees as new Board Members.

Our new Board Members bring a wealth of experience from across the social housing sector and will help us continue to deliver excellent services for our tenants and communities.

The appointments follow the recent recruitment of Debbie Green’s as the Group Chair in September.

Discover more about all our Board Members here Our Board Members | Cadarn Group

Question Of The Month

It’s another chance to win a £25 shopping voucher by answering our quick Question Of The Month. It’s easy!

Click the link below
Answer our 2 minute survey
Type your contact details to enter our prize draw
That’s it!

This month we want to know:

Do you know how to apply for another social housing property if you wanted to move?

If you could have an unlimited supply of ONE treat for the whole of November, which would you choose?

And read on below to find out the results of last month’s QOTM and the lucky winners of the £25 vouchers.

Click here to answer this month’s question.

October’s QOTM Results

In October, we asked “Last year, how much do you think we spent clearing fly-tipping, rubbish left in the wrong place and contaminated recycling?”

Well done to the 41% of respondents who correctly answered £143,000 (£392 per day).

Fly-tipping causes untidy neighbourhoods, creates risks, and costs money to remove. We regularly inspect our estates for dumped waste to be cleared, and work with partners to take action against those responsible for fly-tipping and other environmental problems.

You can help too. Please dispose of rubbish and bulky items responsibly and report fly-tipping to us as soon as possible.

And the winners are…Congratulations to Christina in Barry, and Sharon in Cardiff on winning October’s £25 voucher draw. Remember to answer this month’s question above for your chance to win in November.

Who To Contact In The Event Of An Emergency In Your Home

With winter approaching, the change in weather can cause serious damage to your home in an emergency.

Examples of emergencies in your home typically include:

severe flooding,
gas leaks;
structural damage,
fire damage;
no heating in very cold weather;
or other hazards that pose immediate risk.

If there’s a risk to life, you should contact 999 immediately.

To report an emergency repair at your home, please contact us on 029 2049 8898 or enquiries@cadarn.co.uk.

When our Customer Experience Line is closed for the day, you can still call 029 2049 8898 to speak to our out-of-hours operatives Delta. If unable to contact Delta via phone, you can contact them online here.

Damp and Condensation – How To Report

We want all our tenants to live in a safe, warm and healthy home. Damp, mould and condensation can affect your home and, in some cases, your health.

When you report damp or mould, we will:

Take your concerns seriously.
Investigate the cause of the problem;
Arrange any necessary repairs that are our responsibility;
Provide advice and support to help prevent condensation and mould from returning.

Reporting issues early helps us identify the cause and take action as quickly as possible.

Find out more about condensation here.

We’re Recruiting

We’re looking to expand our team to deliver even better homes and communities for our residents! Do one of the roles below sound like an opportunity for you or someone you know? Click the job title or the link below

Estates Officer (35 hours per week/fixed term until 31 March 2027)

Salary: £26,177 – £27,554

Closing Date: Sunday, 8 November

Multi Skilled Operative (35 hours per week/permanent)

Salary: £31,069 – £32,704

Closing Date: Friday, 6 November

Click here to view our current vacancies.

Action on Anti-Social Behaviour

We’re here to help if anti-social behaviour (ASB) is affecting you.

ASB counts as repeated examples of behaviours like abuse, threats, intimidation, loud noise, fly-tipping, drug dealing, or hate crimes.

If reporting, we need you to help us help you. Anonymous complaints are almost impossible to resolve and we’ll likely need a record or evidence of incidents, rather than general reports.

It’s also important to remember that while people’s behaviour may annoy you, that doesn’t make it ASB i.e. a one-off party, or general household noise like crying babies.