We aim to ensure that we give our customers the personal service and response that we would want, if we were in their place

We believe our customers have a right to expect from us good standards of personal service. They should be treated with equal respect, listened to and responded to in a manner which is polite, helpful and timely.

We will

  • Listen to customers and make every effort to help.
  • Be fair, responsive and courteous to all our customers.
  • Provide a service that is polite, friendly and professional.
  • Offer communication through the medium of Welsh or English according to the personal choice of the individual.
  • Develop our website and use of social media such that the following standards would apply equally whatever the method of communication.

To see how we will achieve this download our Customer Service Standards.