We aim to ensure that we give our customers the personal service and response that we would want if we were in their place.

We believe our customers have a right to expect from us good standards of personal service. They should be treated with equal respect, listened to and responded to in a manner which is polite, helpful and timely.

We will

  • Listen to your views
  • Involve you in shaping services
  • Explain our reasons when we’re unable to do something
  • Treat you with dignity and respect
  • Respond to your enquiries promptly and efficiently
  • Be helpful and responsive to your needs
  • Ensure our services are accessible and easy to use
  • Be polite and professional at all times
  • Apologise to you when we get things wrong and tell you when we will put them right

To see how we will achieve this download our Customer Service Standards.