RTS meters are old technology, and the systems are due to be turned off at the end of June 2025. After this date, homes with RTS meters could lose heating, or have it stuck on constantly.
Here’s what to do if you have an RTS meter:
Contact your energy supplier
Energy suppliers are responsible for upgrading your meter and many offer this service for free.
Check your mail or messages
Keep an eye out for letters or emails from your supplier about replacing your meter.
Contact us for assistance
If you need help contacting your energy supplier, get in touch and we can offer assistance.
Upgrade to a smart meter
Having a smart meter provides more accurate energy usage readings.
