If you’re not happy with a service you get from Cadwyn it is important to let us know. Please contact any staff member from Cadwyn and they will try and solve the problem you are experiencing.

If you remain unhappy you can ask for your complaint to be dealt with formally. You can do this in a number of ways:

  • Complete the complaints form by clicking here
  • Verbally by telling any member of staff
  • Call us on 029 2049 8898
  • E-mail us at enquiries@cadarn.co.uk.
  • Write a letter to us at the following address:

Cadarn Housing Group
5 Village Way
Tongwynlais
CF15 7NE

 

Complaints can also be submitted to the Public Services Ombudsman for Wales. However the opportunity to put right a matter before involving the Ombudsman would be welcome.