Cadwyn is a community housing association based in Cardiff. We are a diverse business with experience in social housing management and development, social lettings, market lets and sales, commercial regeneration and an amazing recycling project.
The Customer Services Team are looking to appoint a part time Customer Services Adviser to join a small team who are the first point of contact for our customers.
This role is responsible for dealing with calls in a timely manner in line with Cadwyn’s values of kindness, honesty, fairness and respect.
At Cadwyn our staff work in an agile way, working mostly at home (if appropriate to the role) with the ability to hot desk at our main office in Cardiff or to work from any other suitable/convenient location.
You will work Thursday and Friday (7 hours per day).
What we offer:
The chance to work for an organisation with strong values: Kindness, Honesty, Fairness and RespectA great permanent part time opportunity, with a working week of 14 hours25 days holiday per year (increasing to 30 with length of service), plus bank holidays pro rataAgile and flexible working opportunities
Ongoing training and development at a pace to suit youAccess to a great Pension SchemeMedicare health cash planHealth and wellbeing supportAn annual flexible cash benefitA cycle to work scheme
What we need:
A good standard of general education
Experience of customer serviceExcellent written and oral communication skillsSomeone who is IT literate and competent in use of Microsoft Office packagesSomeone who has a positive attitude, enthusiasm and great people skills.Someone who is well organised Someone who is non judgemental, empathetic and has the ability to deal with situations in sensitive manner
The ability to work with minimal supervision.Willingness to support Cadwyn’s values
No candidate will meet every single desired criteria. If your experience and skills look a little different from what we’ve identified and you think you can bring value to this role to help us make a difference, we’d love to hear from you.
Other useful information:
Please click link to download the job description – Customer Services Advisor JD.docxPlease click link to download the person specification – CSA- Person Specification.docxPlease click link to download information on how to complete your application – Guidance notes for completing an application.docxPlease click link to download Cadwyn’s values – cadwyn values square.pdfClosing date: 5.00pm Monday 15th January 2024Interviews: Monday 29th January 2024Other: n/a
Want to find out more? Please get in touch with AJ Rutkowska, Customer Resilience Manager via email AJ.Rutkowska@cadwyn.co.uk
Please note that once you begin your application you will not be able to save your progress and return to this at a later date. We therefore recommend you have your CV and covering letter (outlining how you meet the requirements of the role) prepared prior to starting the process as you will be required to attach these. You will also be asked for your personal details and equality information as part of the application process.
If you have any questions please contact the HR Team via email@example.com, we’re delighted that you’re interested in joining Cadwyn and wish you the very best of luck with your application.
Cadwyn is committed to the Principles of Equal Opportunities, Tenant Participation, Professionalism, Openness and Accessibility and welcomes applications from all sections of the community regardless of age, colour, disability, ethnic or national origins, marital or parental status, nationality, political belief, race, religion or sexual orientation.
All Black, Asian and ethnically diverse applicants, LGBTQ+ applicants, candidates with disabilities and tenants who meet the minimum requirements of the job as set out in the Job Description and Person Specification will be guaranteed an interview.