Tenant Responsibility

  • Bleeding radiators (see video for guide)
  • Topping up the pressure on the boiler (see video for guide)
  • Contact Local Authority
  • Replace light bulbs including enclosed units (see video for guide)
  • Replace plugs and chains
  • Clear blockages to bath and toilet
  • Replace toilet seats
  • Clean fan
  • Repair or replace shower units fitted by yourself
  • Repair or replace light fittings fitted by yourself

**Please note, Cadwyn will not take any responsibility for fixtures or fittings which you have fitted yourself

  • Replace light bulbs including fluorescent tubes (see video for guide)
  • Replace plugs and chains
  • Clear sink blockages
  • Clean fans
  • Replace or repair taps fitted by yourself
  • Replace or repair lights fitted by yourself
  • Repair or replace and connection of appliances
  • Maintain kitchen fitted by yourself

**Please note, Cadwyn will not take any responsibility for fixtures or fittings which you have fitted yourself

  • Arrange for reglazing
  • Changing fuses
  • Repair or replace light fittings fitted by yourself
  • Connection of cooker
  • Replace bulbs throughout property

Tripped electrics – check all appliances and sockets before calling -Unplug each appliance in your home. This includes everything from fridge freezer, microwave, toaster etc.

-Plug each appliance in one by one and turn it on. If the power doesn’t trip, please move on to the next appliance. If the power does trip, please make a note of which appliance you used when the power tripped and then move on to the next item.

-Once you have undertaken this process for each item, it would be appreciated if you could repeat the process once more as it’s not always possible to identify an intermittent fault with an individual appliance first time round. We want to maximise our chances of locating a possible fault.

  • General upkeep including trees and hedges
  • Replacing washing lines
  • Fit new
  • Repair or replace
  • Replace and gain access if locked out or lost keys
  • Replace (consult with Cadwyn before fitting)
  • Adapting doors to accommodate carpets, laminate or any other flooring
  • Before making ANY changes to your property such as new kitchens, bathrooms please contact Cadwyn
  • Ensure your property is properly ventilated
  • Wash down any black mould

You will find information about damp & condensation here

  • Maintain and upkeep
  • Connection of gas cooker

We carry out a gas service annually as it is a legal requirement for us to do so.

It is important that you allow us access otherwise we can take legal action against you and cap your gas as a safety precaution.

Your Gas Service involves:

  • Checking all gas appliances including gas meter
  • Making sure that your gas is safe for continued use

**Please note, if you have a gas token meter, please ensure it has at least £10 credit

Cadwyn Responsibility

  • Boiler repairs or breakdown (our subcontractor for this is Ivor Cook)
  • Clear gutters and downpipes
  • Clear any blockages
  • Repair or replace toilet, cistern, sink, taps, showers and fans. Repair leaks and flooring (possible recharge to be applied if caused by tenant damage)

**Please note, if you have replaced any item of the bathroom yourself, you will be responsible for the ongoing maintenance

  • Repair or replace worktops, cupboards doors, drawers, taps, sinks, plinths, flooring and hinges (possible recharge to be applied if caused by tenant damage)
  • **Please note, if you have replaced any item of the kitchen yourself, you will be responsible for the ongoing maintenance
  • Repair or replace roofs, soffits & fascia’s, render, hard surfaces including driveways, stairs & bannisters, guttering, drains, chimneys, fences, boundary walls, paths and steps to properties

**Please note, if you have fitted any of these yourselves, you will be responsible for the ongoing maintenance

  • Repair or replace frames and fittings
  • Repair or replace
  • Repair or replace

It’s very important to carry out a service on all gas operated appliances to ensure that your health & safety isn’t compromised.

We carry out this service annually as it is a legal requirement for us to do so.

It is important that you allow us access otherwise we can take legal action against you and cap your gas as a safety precaution.

Your Gas Service involves:

  • Checking all gas appliances including gas meter
  • Making sure that your gas is safe for continued use

**Please note, if you have a gas token meter, please ensure it has at least £10 credit

  • Repair or replace wiring to sockets, switches , pendants and ceiling roses
  • Repair or replace fuse board
  • Full rewire (if required)
  • Carry out electrical testing

Every electrical installation deteriorates with use and age. We complete the test to ensure that the electrical installation remains in a safe and serviceable condition.

A periodic inspection checks the condition of an existing electrical installation against BS 7671, the UK Standard for the safety of electrical installations. A periodic inspection should:

  • Discover if electrical circuits or equipment are overloaded
  • Identify potential electrical shock risks and fire hazards
  • Find any defective electrical work
  • Highlight any lack of earthing or bonding
  • Full rewire (if required)
  • Repair or replace wiring to sockets, switches , pendants and ceiling roses
  • Repair or replace fuse board

**Please note, if you have replaced any electrical fittings yourself, you will be responsible for the ongoing maintenance

You will find information about damp here

  • Subsequently, please call Cadwyn and book an appointment with one of our surveyors
  • We will board up any glass to make safe (please see tenants responsibility regarding reglaze)
  • Repair or replace
  • Maintenance of entrances, halls, lifts, stairs, aerials, washing lines and gardens
  • External walls of the building and railings under the cyclical decoration programme

Tenant Recharges

  • Boarding up broken glass
  • If you delay in reporting a repair and the delay has caused additional damage
  • If we have to remove any unauthorised alterations, including the making good of any damage caused
  • Unblocking any drains that have been blocked through misuse
  • If we have  to put right something you have done, or failed to do
  • If you call out the emergency repairs service for a non-emergency repair
  • Dumping rubbish within the area of the property
  • Any repairs carried out which are deemed as tenant responsibility

Emergency Repairs

Emergency repairs are those that threaten your health, safety and welfare

  • Gas leak (contact Transco on 0800 111999). Open the windows and doors to let the gas fumes out. Do not use any naked flames and do not smoke. Do not operate any electrical sockets or appliances
  • Please check Welsh Water for any burst pipes in your area here
  • No heating in October – March: Please call Ivor Cook on 07730526371
  • No power in property (if you have a prepayment meter, please check if there is credit). Please check Western Power for any outages in your area here
  • Damage leaving your property insecure
  • In the event of a fire, please contact us after you have called the fire brigade